10years
Structure and frame
The load-bearing core of the booth — the basis of its geometry, strength and acoustics.
- Aluminium frame
- Wall panels
An acoustic booth warranty designed for years of use
A 10-year structural warranty on Premium booths (5 years on electronics, 3 on moving parts; Lite and WorkPod: 3 years), plus after-sales support once your booth is installed. If anything comes up in everyday use, we are here to help.
3–10 yearsStructural warranty
48 hResponse time
500+Booths delivered
Silentbox acoustic booths are engineered for years of daily use. Thanks to a robust structure, quality materials and proven components, an office booth maintains its sound insulation and comfort for many years.
Transparent warranty terms
The warranty term depends on the component. Structure, electronics and moving parts have different service lives, so each tier has its own conditions.
5years
Electronics and control system
Everything that runs the lighting, sensors, controls and software.
- Occupancy sensors
- LED lighting
- Control unit
- Software updates
3years
Moving parts
Wear parts that see daily use and need the most attention.
- Door mechanism and hinges
- Ventilation system and fan
- Seals
These terms apply to the Premium series — Solo, Duet and Quartet. Solo Lite, Duet Lite, Quartet Lite and WorkPod come with a 3-year warranty.
What the warranty covers
We take responsibility for
- The quality of materials and workmanship
- The performance of the electronics and ventilation
- The booth’s acoustic performance
- Free replacement of components under warranty
- Service support throughout the warranty period
Not covered by the warranty
- Mechanical damage after handover
- Incorrect installation or transport by third parties
- Unauthorised modifications to the structure or electronics
- Scheduled replacement of consumables
- Damage caused by natural disasters or other force majeure events
Service & support
Support that doesn’t vanish after the purchase
Fast response
We respond within 48 hours of your request
Support at every stage
From consultation to delivery and commissioning
Technical support
Throughout the booth’s entire service life
Out-of-warranty repairs
Genuine parts and certified technicians even after the warranty ends
Need service support? Contact the Silentbox team — we will help you find a solution quickly.
support@silent-box.comFrequently asked questions
It depends on the series: Premium booths (Solo, Duet, Quartet) carry up to 10 years, while Solo Lite, Duet Lite, Quartet Lite and WorkPod carry a 3-year warranty. The Premium warranty is tiered by component: 10 years on the structure and frame, 5 years on the electronics and lighting, and 3 years on moving parts and ventilation. The tiers reflect the expected service life of each component.
The full 10-year term covers the load-bearing structure: the aluminium frame and wall panels — the elements that determine strength and sound insulation.
The electronics and LED lighting are covered for 5 years. That includes the occupancy sensors, control unit and lighting. Software updates are also covered throughout this period.
The warranty covers material and manufacturing defects, degradation of acoustic performance, electronic faults with no external cause, premature wear under normal use, and software updates.
The warranty does not cover mechanical damage caused by the user, the consequences of incorrect installation, normal wear of consumables (filters), modifications by third parties, or damage caused by force majeure events.
Yes. Certified local technicians operate across our delivery regions, and spare parts are held at regional warehouses — so repairs and maintenance happen quickly, without language barriers or long waits for parts.
We guarantee a response within 48 hours of your request. Many issues are resolved remotely during the first call, with no site visit and no booth downtime.
Yes, out-of-warranty repairs are available. We provide comprehensive service: we use only genuine spare parts, use certified technicians and document every job we complete.
Yes, optional service contracts are available. They cover preventive maintenance — ventilation checks, filter cleaning, sensor calibration and electronics diagnostics — which extends the booth’s service life.
Often, yes. Remote diagnostics allow us to resolve many issues during a phone call, with no technician call-out and no booth downtime.