10years
Structure and frame
The load-bearing core of the booth — the basis of its geometry, strength and acoustics.
- Aluminium frame
- Wall panels
- Roof structure
- Floor system
- Glass door and windows
An acoustic booth warranty built for years of use
Up to 10 years of structural warranty, plus after-sales support once your booth is installed. If anything comes up in everyday use, we are here to help.
up to 10 yearsStructural warranty
48 hResponse time
500+Booths delivered
Silentbox acoustic booths are engineered for years of daily use. Thanks to a robust structure, quality materials and proven components, an office booth keeps its sound insulation and comfort for many years.
Transparent warranty terms
The warranty term depends on the component. Structure, electronics and moving parts have different service lives, so each tier has its own conditions.
5years
Electronics and control system
Everything that runs the lighting, climate and automation of the booth.
- Touch control panel
- Occupancy sensors
- LED lighting (50,000 h)
- Control unit
- Software updates
3years
Moving parts
Wear parts that see daily use and need the most attention.
- Door hinges and closers
- Ventilation system and fan
- Locks and fittings
- Sliding mechanisms
What the warranty covers
We take responsibility for
- The quality of materials and factory assembly
- The performance of the electronics and ventilation
- The booth’s acoustic performance
- Free replacement of components under warranty
- Service support throughout the warranty period
Not covered by the warranty
- Mechanical damage after handover
- Incorrect installation or transport by third parties
- Unauthorised modifications to the structure or electronics
- Scheduled replacement of consumables
- Damage caused by natural disasters or other force majeure events
Service & support
Support that doesn’t vanish after the purchase
Fast response
We respond within 48 hours of your request
Support at every stage
From consultation to delivery and commissioning
Technical support
Throughout the booth’s entire service life
Out-of-warranty repairs
Genuine parts and certified technicians even after the warranty ends
Need service support? Contact the Silentbox team — we will help you find a solution quickly.
[email protected]Frequently asked questions
Silentbox acoustic booths carry a warranty of up to 10 years, tiered by component: 10 years on the structure and frame, 5 years on the electronics and lighting, and 3 years on moving parts and ventilation. The tiers reflect the real service life of each component.
The full 10-year term covers the load-bearing structure: the aluminium frame, wall panels with acoustic foam, the roof structure, the floor system, and the glass door and windows — the elements that determine strength and sound insulation.
The electronics and LED lighting are covered for 5 years. That includes the touch control panel, occupancy sensors, control unit and lighting rated for 50,000 hours of operation. Software updates are also covered throughout this period.
The warranty covers material and manufacturing defects, degradation of acoustic performance, electronic faults with no external cause, premature wear under normal use, and software updates.
The warranty does not cover mechanical damage caused by the user, the consequences of incorrect installation, normal wear of consumables (filters, seals), modifications by third parties, or damage caused by force majeure events.
Yes. Certified local technicians operate across our delivery regions, and spare parts are held at regional warehouses — so repairs and maintenance happen quickly, without language barriers or long waits for parts.
We guarantee a response within 48 hours of your request. Many issues are resolved remotely during the first call, with no site visit and no booth downtime.
Yes, out-of-warranty repairs are available. We carry out the full range of work: we use only genuine spare parts, involve certified technicians and document every job we complete.
Yes, optional service contracts are available. They cover preventive maintenance — ventilation checks, filter cleaning, sensor calibration and electronics diagnostics — which extends the booth’s service life.
Often, yes. Remote diagnostics allow us to resolve many issues during a phone call, with no technician call-out and no booth downtime.